We know that getting the right help from your GP practice can sometimes feel a little confusing. That’s why we wanted to share a new guide from the NHS called ‘You and Your General Practice’.

This guide is a great way to understand what you can expect from us and how you can get the most from the NHS. It has lots of helpful information, including:

• What happens when you contact your practice to request an appointment
• Who might help you
• How to find and use online services
• The best way to get help when the practice is closed
• How to give feedback or raise concerns.

This guide explains how things work in a clear and simple way, using everyday language. It’s a great resource, full of useful tips for all NHS patients.

Working Together for a Healthier You

This guide also helps to explain how we can work together as a team. The NHS is here for everyone, and by understanding how our services work, you can help us help you. We are always here to support you and want you to feel confident in getting the care you need.

You can read the full guide on the NHS England website.