Frequently asked questions
New patients are welcome.
Register HERE. We aim to have registration completed within 24 to 48 hours.
Once registration is completed you will be contacted by the practice to see a nurse for a health check.
If you would like to register for online services please contact us or ask at reception.
Further information can be found HERE
Please inform the surgery of any change of name, address or telephone number. This will enable us to contact you in an emergency.
Please inform the receptionist in person if you would like a repeat prescription of a medication that has been prescribed to you in the past. Prescription re- quests are not taken over the telephone for legal reasons. Please allow 48 hours for prescriptions to be processed. We have arrangements with the local chemist to deliver medication to housebound patients. Please indicate on the prescription form if you wish for the medication to be delivered to your home. You can order your medication online or via email, please enquire at reception.
You may be aware that all practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that our surgery provides you.
Dr Jagan John and Dr Jason John will be your named GPs at Aurora Medcare.
They will have overall responsibility for the care and support that our surgery provides to you.
There is access for disabled patients and also facilities for ambulances attendance across all sites.
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
This scheme is available from reception.
We support the NHS policy on zero tolerance. Anyone who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatever, will risk removal from the practice list.
• King George Hospital- Goodmayes
• Upney Lane- Barking Hospital
• Fanshawe Centre- Dagenham
• Queens Hospital
• Are you going abroad?
• Have you checked whether you need vaccines?
• Do you have an EHIC card? If not see our nurses at least six weeks in advance!
• NB: some vaccines are available on the NHS and some you have to pay for privately.
The first seven days of illness is self-certified, so there is no need to obtain a sick note from the doctor.
A sick note stating incapacity for work may only be obtained from the doctor if the illness lasts for more than seven days.
• We are looking for a small group of patients who would like to join our committee.
• Have your say in your healthcare, join our group.
• We meet every three months to discuss issues at the surgery.
Contact the receptionists if you would like to join.
Patient cannot order more than 2 months at a time. This is according to local policy.
Special exceptions can be made for patient in this category, please contact the surgery.
The doctors will do home visits only in genuine serious emergencies. The doctor will normally discuss the home visit, so that the doctor can understand the nature of the emergency they have to deal with. If you cannot wait and feel you are unwell please go to the hospital.
Patients may qualify for transport for their appointments in the hospital, please contact the surgery if this is needed.
• Any referral is made via the choose and book system.
• The doctor will give you a choice of hospital and / or clinic.
• You will be able to see the waiting times for the appointment.
• You will be given a telephone number and password to book the appointment according to your convenience.
• In some cases the referral will be generated by the GP directly and you will be contacted by the hospital.
Please inform us if you look after someone. We can help you by making special provisions with regards to appointment booking and offering you a free flu vaccination.
We can also sign-post you to other services in the area for support.
All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in the practice of Aurora Medcare in the last financial year was £118,000 before tax and National Insurance.
This is for 3 full time, 2 part time GPs and 5 locums who worked in the practice for more than six months.
